Ditapis dengan
Developing and Leveraging Human Capital Resource to Promote Service Quality: …
Grounded in Vroom’s motivational framework of performance, we examine the interactive influence of collective human capital (ability) and aggregated service orientation (motivation) on the cross-level relationship between high-performance work systems (HPWS) and individual-level service quality. Results of hierarchical linear modeling (HLM) revealed that HPWS related to collective human capit…
- Edisi
- Vol. 42 No. 2, Feb 2016
- ISBN/ISSN
- 1557-1211
- Deskripsi Fisik
- 556 p.
- Judul Seri
- Journal of Management
- No. Panggil
- -
Experts’ Judgments of Management Journal Quality: An Identity Concerns Model
Many lists that purport to gauge the quality of journals in management and organization studies (MOS) are based on the judgments of experts in the field. This article develops an identity concerns model (ICM) that suggests that such judgments are likely to be shaped by the personal and social identities of evaluators. The model was tested in a study in which 168 editorial board members rated 44…
- Edisi
- Vol. 40 No. 7, Nov 2014
- ISBN/ISSN
- 1557-1211
- Deskripsi Fisik
- 2033 p.
- Judul Seri
- Journal of Management
- No. Panggil
- JOM4007
Born for this : how to find the work you were meant to do
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 9781101903988
- Deskripsi Fisik
- vi, 313 p. : ill. ; 22 cm.
- Judul Seri
- -
- No. Panggil
- 650.14 GUI b
The Age of speed : learning to thrive in a more - faster - now world
Business consultant Poscente employs velocity as a catchall term for explaining how to thrive in our hyperstimulated society. A former Olympic speed skier, he explains how people and organizations can best equip themselves to surf the endless assault of tasks and data familiar to any office worker. To him, speed both causes and solves the ambiguity surrounding high technology and the competing …
- Edisi
- -
- ISBN/ISSN
- 9781885167675
- Deskripsi Fisik
- vii, 232p; chart, tables, graphics, appendix, 30cm
- Judul Seri
- -
- No. Panggil
- Tan 158. 1 Pos a
The Power of doing less
Includes bibliography
- Edisi
- -
- ISBN/ISSN
- 9780857084217
- Deskripsi Fisik
- xix, 147 p. : ill. (black and white) ; 20 cm.
- Judul Seri
- -
- No. Panggil
- 650.11 OCO p
How to Close the Gender Gap
Most companies say they’re committed to advancing women into leadership roles. What they may fail to recognize, though, is that systemic barriers are holding women back. As a result, women remain disadvantaged at every stage of their employment and underrepresented in positions of power. Drawing on their own research and the scholarship of others, the authors describe common forms of gender d…
- Edisi
- May-June 2021
- ISBN/ISSN
- 0017-8012
- Deskripsi Fisik
- 164 p.
- Judul Seri
- Harvard Business Review
- No. Panggil
- -
“I’m Here Because I’m As Good As You”.
The former Xerox CEO Ursula Burns, whose life journey began in a Manhattan tenement, is an outspoken champion of inclusive capitalism and racial equity—themes that animate her just-published memoir, Where You Are Is Not Who You Are. In this conversation with HBR’s editor in chief, she talks about good leadership in a multistakeholder world, income inequality, battling an activist investor, …
- Edisi
- July-August 2021
- ISBN/ISSN
- 0017-8012
- Deskripsi Fisik
- 156 p.
- Judul Seri
- Harvard Business Review
- No. Panggil
- -
Strategic Six sigma : best practices from the executive suite
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 471232947
- Deskripsi Fisik
- xxvi, 310 p. : ill. ; 24 cm.
- Judul Seri
- -
- No. Panggil
- 658.4 SMI s
The Six sigma way team fieldbook : an implementation guide for project improv…
Includes index
- Edisi
- -
- ISBN/ISSN
- 71373144
- Deskripsi Fisik
- xvi, 403 p. : ill. ; 24 cm.
- Judul Seri
- -
- No. Panggil
- 658.562 PAN s
Global inequality : a new approach for the age of globalization
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 9780674737136
- Deskripsi Fisik
- ix, 299 p. : ill. ; 22 cm.
- Judul Seri
- -
- No. Panggil
- 305 MIL g
Fighting Bias on the Front Lines
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral. This article presents research about the way bias occurs in the provision of core products and services (“exchanges”), the furnishing of help that exceeds the minim…
- Edisi
- November-December 2021
- ISBN/ISSN
- 0017-8012
- Deskripsi Fisik
- 160 p.
- Judul Seri
- Harvard Business Review
- No. Panggil
- -
Menguji Hubungan Brand Loyalty dan Cross-Category Loyalty Sportswear: Pengaru…
Penelitian ini bertujuan untuk menganalisis pengaruh brand experience, brand trust, dan perceived quality terhadap brand loyalty pada konsumen sepatu sepakbola. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif, yang melibatkan responden yang merupakan konsumen aktif sepatu sepakbola di wilayah Jabodetabek. Data dikumpulkan melalui kuesioner yang disebarkan ke…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- xiv, 112 p. : il. ; 30 cm.
- Judul Seri
- -
- No. Panggil
- S 15354
External Debt, Institutional Quality and Economic Growth
This paper examines the role of institutional quality in the external debt–economic growth relationship. By taking a dynamic threshold specification to a panel data consisting of 53 countries, we find that external debt has an adverse effect on a country’s growth, while institutional quality improves it. We find that the effect of external debt on economic growth depends on the level of ins…
- Edisi
- Volume 23, Number 2, 2020
- ISBN/ISSN
- 2460-9196
- Deskripsi Fisik
- 296 p.
- Judul Seri
- Bulletin of Monetary Economics and Banking
- No. Panggil
- -
Total leadership : be a better leader, have a richer life
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 9781625274380
- Deskripsi Fisik
- x, 248 p. ; 21 cm.
- Judul Seri
- -
- No. Panggil
- 658.4092 FRI t
The Nonprofit handbook : management 3rd ed
Includes bibliographies and index
- Edisi
- 3rd ed
- ISBN/ISSN
- 471397997
- Deskripsi Fisik
- xxviii, 932 p. ; 26 cm.
- Judul Seri
- Wiley nonprofit law, finance, and management series
- No. Panggil
- R 658.048 NON
The New urban crisis : how our cities are increasing inequality, deepening se…
Includes bibliographies, index and maps
- Edisi
- -
- ISBN/ISSN
- 9780465079742
- Deskripsi Fisik
- xx, 310 p. : ill. ; 25 cm.
- Judul Seri
- -
- No. Panggil
- 307.760973 FLO n
Operations management : creating value along the supply chain
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 9780470233795
- Deskripsi Fisik
- xxviii, 776 p. : col. ill. ; 28 cm.
- Judul Seri
- -
- No. Panggil
- 658.5 RUS o
Quality auditing
Includes bibliographies and index
- Edisi
- -
- ISBN/ISSN
- 041245890X
- Deskripsi Fisik
- xvii, 318 p. : ill. ; 24 cm.
- Judul Seri
- -
- No. Panggil
- 658.562 MIL q
Pengaruh Multidimensional Platform Value dan Service Quality Terhadap Perceiv…
Seiring dengan meningkatnya permintaan terhadap produk platform digital dan meningkatnya populasi pengguna internet dan smartphone secara global, kebutuhan akan kemudahan layanan melalui platform digital menjadi semakin tinggi. Saat ini platform interaktif digital mempunyai peran penting tidak hanya bagi perusahaan startup, namun juga perusahaan yang sudah mapan untuk membangun keunggulan kompe…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- xiv, 117 p. : il. ; 30 cm.
- Judul Seri
- -
- No. Panggil
- T 717/23
Dampak Kualitas Layanan Program Loyalitas Situs e-Commerce terhadap Kepuasan,…
Meningkatnya penggunaan e-commerce di Indonesia merupakan kontributor utama perekonomian digital negara, dan oleh karena itu berbagai situs belanja online telah menggunakan program loyalitas untuk meningkatkan loyalitas dan kepercayaan pelanggan serta membuat mereka datang kembali ke situs e-commerce. Loyalitas dan kepercayaan pelanggan dapat berwujud kunjungan berulang ke situs e-commerce (sit…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- xii, 131 p. : il. ; 30 cm.
- Judul Seri
- -
- No. Panggil
- T 716/23
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