Found 60 results for your keywords: subject="Quality of service"
1 2 3 Berikutnya Hal. Akhir

The Robustness of the effects of consumers' participation in market research:the case of service …

1
(Simonson, Itamar) (Ofir, Chezy) (Yoon, Song-Oh)

Service attribute boundary conditions of the service climate-customer satisfaction link

1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

Learning from a service guarantee quasi experiment

1
(John, George) (Chen, Xinlei) (Hays, Julie M.) (Hill, Arthur V.) (Geurs, Susan E.)

Buyer monitoring: a means to insure personalized service

1
(Ross, William T.) (Kwortnik, Robert J.) (Lynn, W. Michael)

Multimarket contact and service quality: evidence from on-time performance in the U.S. Airline in…

1
(Prince, Jeffrey T.) (Simon, Daniel H.)

When old Is gold: the role of business longevity in risky situations

1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)

Expanding business-to-business customer relationships: modeling the customer's upgrade decision

1
(Lemon, Katherine N.) (Bolton, Ruth N.) (Verhoet, Peter C.)

A Model of consumer learning for service quality and usage

1
(Gupta, Sunil) (Ansari, Asim) (Iyengar, Raghuram)

Modeling service alliances: an exploratory investigation of spillover effects in service partners…

1
(Bourdeau, Brian L.) (Cronin, J. Joseph) (Voorhees, Clay M.)

Service clues and customer assessment of the service experience: lessons from marketing

1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

The effect of management commitment to service quality on employees' affective and performance ou…

1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…

1
(Homburg, Christian) (Hoyer, Wayne D.)

A longitudinal study of complaining customers' evaluations of multiple service failures and recov…

1
(Netemeyer, Richard G.) (Maxham, James G.)

Conflicts in the work-family interface: links to job stress, customer service employee performanc…

1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)

Kualitas pelayanan kereta api Matarmaja (Studi kasus perbandingan persepsi masyarakat dan kinerja…

1
(Untung Afandi (Pembimbing/Promotor)) (Arifin, Ahan Syahrul)

Indeks kepuasan masyarakat miskin terhadap pelayanan rumah Sakit Umum Pusat Nasional Dr. Cipto Ma…

1
(Budi Sulistyowati (Pembimbing/Promotor)) (Alimin, Fransiscus)

Analisis kualitas pelayanan surat ijin usaha perdagangan (SIUP) pada kantor pelayanan perijinan t…

1
(Andi Fahmi Lubis (Pembimbing/Promotor)) (Wahyuningsih)
1 2 3 Berikutnya Hal. Akhir