Found 2 results for your keywords: subject="Service encounter"

Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning

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(Sirianni, Nancy J.) (Bitner, Mary Jo et all)

Pengaruh waktu tunggu dan faktor lainnya dalam evaluasi service encounter Bank Danamon : studi ka…

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(Fanny Martdianty (Pembimbing/Promotor)) (Ivan Widjaja)