Found 83 results for your keywords: subject="Service industrie"
1 2 3 4 5 Hal. Akhir

The essence of service

5
(Payne, Adrian)

Knowledge sharing : meningkatkan kinerja layanan perusahaan : studi kasus : best practices sharin…

4
(Pasaribu, Manerep) (Rayendra L. Toruan)

Gemba Kaizen : a commonsense, low - cost approach to management

1
(Imai, Masaaki)

The origins of the international competitivesess of firms the impact of location and ownership in…

1
(Nachum, Lilach)

The emerging service economy

2
(Giarini, Orio)

Service management: operations, strategy, and information technology 4th

2
(Fitzsimmons, James A.) (Mona J. Fitzsimmons)

The Theoritical underpinnings of customer asset management: a framework and propositions for futu…

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)

Services Management Research Review, Integration, and Future Directions

1
(Subramony, Mahesh) (Pugh, S Douglas)

What is a professional service firm? towards a theory and taxonomy of knowledge intensive firms

1
(Nordenflycht, Andrew von)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

The Diffusion of services

1
(Libai, Barak) (Muller, Eitan) (Peres, Renana)

Control of intellectual assets in client relationships: implications for innovation

1
(Leiponen, Aija)

Value creation in knowledge-based firms: aligning problems and resources

1
(Woiceshyn, Joana) (Falkenberg, Loren)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)

The Four things a service business must get right

1
(Frei, Frances X.)

Behavioral consequences of overbooking service capacity

1
(Wangenheim, Florian v.) (Bayon, Tomas)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
1 2 3 4 5 Hal. Akhir