Found 81 results for your keywords: subject="Service industries"
1 2 3 4 5 Hal. Akhir

Behavioral Consequences of Overbooking Service Capacity

1
(Wangenheim, Florian v.) (Bayon, Tomas)

Understanding Service Convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Principles of quality costs : principles, implementation and use

1
(Campanella, Jack)

Services Management Research Review, Integration, and Future Directions

1
(Subramony, Mahesh) (Pugh, S Douglas)

Services marketing : people, technology, strategy 8th ed

9
(Lovelock, Christopher) (Wirtz, Jochen)

The Origins of the international competitivesess of firms the impact of location and ownership in…

1
(Nachum, Lilach)

Managerial accounting : manufacturing and service applications 2nd ed

1
(Schneider, Arnold) (Sollenberger, Harold M.)

The Origins of the international competitiveness of firms : the impact of location and ownership …

1
(Nachum, Lilach)

The Essence of service

5
(Payne, Adrian)

Knowledge sharing : meningkatkan kinerja layanan perusahaan : studi kasus : best practices sharin…

4
(Pasaribu, Manerep) (Rayendra L. Toruan)

Gemba Kaizen : a commonsense, low - cost approach to management

1
(Imai, Masaaki)

The emerging service economy

2
(Giarini, Orio)

Service management: operations, strategy, and information technology 4th

2
(Fitzsimmons, James A.) (Mona J. Fitzsimmons)

The Theoritical underpinnings of customer asset management: a framework and propositions for futu…

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)

What is a professional service firm? towards a theory and taxonomy of knowledge intensive firms

1
(Nordenflycht, Andrew von)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

The Diffusion of services

1
(Libai, Barak) (Muller, Eitan) (Peres, Renana)

Control of intellectual assets in client relationships: implications for innovation

1
(Leiponen, Aija)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)
1 2 3 4 5 Hal. Akhir