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subject="Service industries"
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Hal. Akhir
Behavioral Consequences of Overbooking Service Capacity
1
(Wangenheim, Florian v.) (Bayon, Tomas)
Understanding Service Convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…
1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
Principles of quality costs : principles, implementation and use
1
(Campanella, Jack)
Services Management Research Review, Integration, and Future Directions
1
(Subramony, Mahesh) (Pugh, S Douglas)
Services marketing : people, technology, strategy 8th ed
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(Lovelock, Christopher) (Wirtz, Jochen)
The Origins of the international competitivesess of firms the impact of location and ownership in…
1
(Nachum, Lilach)
Managerial accounting : manufacturing and service applications 2nd ed
1
(Schneider, Arnold) (Sollenberger, Harold M.)
The Origins of the international competitiveness of firms : the impact of location and ownership …
1
(Nachum, Lilach)
The Essence of service
5
(Payne, Adrian)
Knowledge sharing : meningkatkan kinerja layanan perusahaan : studi kasus : best practices sharin…
4
(Pasaribu, Manerep) (Rayendra L. Toruan)
Gemba Kaizen : a commonsense, low - cost approach to management
1
(Imai, Masaaki)
The emerging service economy
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(Giarini, Orio)
Service management: operations, strategy, and information technology 4th
2
(Fitzsimmons, James A.) (Mona J. Fitzsimmons)
The Four things a service business must get right
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(Frei, Frances X.)
Strategic positioning, human capital, and performance in service organizations: a customer intera…
1
(Skaggs, Bruce C.) (Youndt, Mark)
Globalization of Services : Some Implications for Theory and Practice
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How to sell services more profitably
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(Reinartz, Werner) (Ulaga, Wolfgang)
Discovering the soul of service, the nine drivers of sustainable business success
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(Berry, Leonard L.)
Managing in the service economy
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(Heskett, James L.)
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Hal. Akhir
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