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Opportunities as attributions: categorizing strategic issues from an attributional perspective

(Gartner, William B.) (Shaver, Kelly G.) (Jianwen Liao)

Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dal…

(Istijanto) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Prof. Prijono Tjiptoherijanto S.E., M.A., Ph.D (Penguji)) (Prof. Agus W. Soehadi, Ph.D. (Penguji)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor))