During economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear strategic positioning, it will weaken the firm’s market profile and lead to internal conflicts, especially about the organization’s fu…
Chairman and CEO M. Douglas Ivester stumbles when he tells a Brazilian newsmagazine about a new Coke vending machine that can automatically raise prices in hot weather. Reaction around the world is swift and negative..Printed journal
Hardcopy. Terdapat artikel : Coke test vending unit that can hike prices in hot weather / Hays, Constance L. ; Have a coke, and big brother is sure to smile / Brown, Jeff
Chain-link frameworks such as the Service-Profit Chain (SPC) are much discussed as a means to link customer profits to operational resources under the influence of vendor managers, though empirical testing to date has been limited primarily to consumer services settings. In this paper, the authors adapt the SPC framework to accommodate characteristics of industrial markets, specifically the com…